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Case Study - Food Products Distribution

Updated: Oct 10, 2022

The customer is a leading distributor of pet food and products to pet shops, vet clinics and pet lovers in Singapore. Customer’s previous system is aging and disparate (finance and operation systems are separate) and cannot cope with the increasing volume of business.

Business Challenges

Some of the challenges faced using previous system includes

  • No real time visibility on stock status. Manual stock card are being used to update stock status

  • Batch numbers and expiry dates of products are manually tracked, resulting in wastage when products expire without knowledge

  • Manual entry of large volumes of data when containers of purchases arrive

  • Due to high order volume, some deliveries are missed out or delayed. Currently, overdue deliveries are not tracked in system resulting in customer complaints

Expectations and Objectives

  • To implement an integrated system with sales, purchase, inventory, CRM and finance functions which can be customized to import data such as incoming goods data.

  • To track near expired products to better manage wastage and enhance food safety control.

  • To allow major customers to upload orders via excel thereby saving time and preventing mistakes from duplication

  • To allow major suppliers to upload goods receiving with batch and expiry date information via excel to save time

System Recommended

SAP Business One, Crystal Report, Customised Import Function for goods receiving and sales ordering

Why SAP Business One Starter Pack

  • Implementation vendor, Integrated Information Systems has demonstrated deep understanding of our processes and showed that SAP is easily customizable for importing information which occupies a lot of our time.

  • SAP is a brand name which can be relied on

  • Up to 60% lower cost for Starter Pack as compared to SAP Standard edition. This results in the return on investing this software can be seen within 6 months or less.

Key Benefits of using SAP

  • An integrated new system which will streamline financials and operations all in one to improve productivity

  • Automation of manual entries such as purchases with batch number and expiry dates when containers arrive as goods need to be delivered out as soon as they arrive

  • Enhancing internal controls, less mistakes on data input and improved on time deliveries to customers

This project is brought live by SAP Partner – Integrated Information Systems Pte Ltd

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